Loving-Kindness in Plain English

Shipping

The customer must choose from the following mail services that the BCC provides in the online purchase form: Order Processing (within 3 working days)

• DHL
• Domex
• AirMail
• Sri Lanka Post (Domestic)

Upon receipt of confirmation of payment, the Buddhist Cultural Center will release purchased books to the mail service selected by the customer in the online purchase form. The BCC hereby exempts itself from any and all responsibilities pertaining to the shipment or postage of goods. The time taken for delivery, and quality of service, will depend on the express mail service or shipping service selected by the customer in the online purchase form.

Returns Policy

In the case of returns, a formal complaint must be lodged (in writing) within 14 days of the purchase. The return of purchased items is only acceptable under the following circumstances:

• Manufacturing defects in items such as audio or video cassettes, CDs and DVDs.
• Printing or binding defects in printed material
• The shipment of an item that was not ordered, or the failure to ship an ordered item.

The Buddhist Cultural Center will bear no expense for postage of formal complaints, or returned items. The Buddhist Cultural Center is exempt from any and all liability pertaining to manufacturing defects if foul play is suspected or discovered.

Refund Policy

The BCC will consider a refund on a purchased item only if said item becomes unavailable after purchase. A request for a refund must be made within 2 days of the transaction. The average period of time taken for a refund can range between 14 and 21 days.